Practice Exam Troubleshooting

If you have any of the following errors with the Practice Exams, see below:

  1. I click on launch but nothing happens! I am using a Mac.
  2. I can't scroll to the bottom of the question to hit submit or see the remaining quesitons.
  3. I paid Paypal, but I haven't received the registration email.
  4. I am getting the error message "Unable to connect to server".
  5. When I access the exam, the content is garbled.
  6. The error is: 

503: Service Temporarily Unavailable

Too many IP addresses accessing one secure area!

Please contact Support if you need assistance.

I click on launch but nothing happens! I am using a Mac.

Update Adobe Flash on your Mac. In May 2016, Apple loaded a plugin that shuts off Flash if you don't have the most current version. You can find the latest version of Flash here https://get.adobe.com/flashplayer/otherversions/

I can't scroll to the bottom of the question to hit submit or see the remaining quesitons.

This happens if you are using Zoom on your browser. Make sure you have the browser viewing set to 100% otherwise buttons get hidden when you zoom.

I paid Paypal, but I haven't received the registration email.

  • Your registration email is auto-generated upon payment, so you should receive it within a couple of minutes. The email is sent to the one you have on file with Paypal. If you do not receive the email, please check your Spam folder for an email from Cape Project Management with email address info@agileprojectmanagementtraining.com . If it is not there, that means it is being blocked by your Firewall or Internet service provider.  This often occurs when you use your company's email address.  If you cannot find the email, send us a message at info@agileprojectmanagementtraining.com. Please provide an alternative email address for us to send the login instructions to and we will set you up manually and forward you the login criteria.

I am getting the error message "Unable to connect to server"..

This error typically only occurs with  Internet Explorer. If you have access to Chrome, this issue will not occur.  This quiz is built using Articulate Quizmaker which has recommendations on how to resolve this issue:

1) Make sure you are using the most recent release of Flash player for this version of Internet Explorer. To check your version, please go to this site.

2) Try clearing your cache. You can do this in Internet Explorer by going to

Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files.

3) Under the Security tab, click on the Internet, Local intranet, Trusted Sites, and Restricted Sites and select Default level for each.

4) Under the Privacy tab make sure that is set to the Default level.

5) Under Advanced click Restore advanced settings and click OK.

6) Restart the web browser.

The error is: 503: Service Temporarily Unavailable

Too many IP addresses accessing one secure area!

Please contact Support if you need assistance.

  • The one week, one month and 3 months accounts are for a single user. If you have the exam open on multiple browsers it will not work, so make sure you exit your browser after each  session.  The sessions should reset after 30 minutes.  If you still are receiving this error, send us a message at info@agileprojectmanagementtraining.com and we will reset your account.

When I access the exam, the content is garbled.

This is occurring because the practice exam has been updated since you last took it and your browser's cache needs to be cleared to allow all the changes to be updated.

  • In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete(Mac). If this doesn't work, follow the appropriate instructions below.
  • If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

  • Go to Settings and choose Apps or Application Manager.
  • Swipe to the All tab.
  • In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Chrome for Android

  • Touch Chrome menu> Settings.
  • Touch(Advanced) Privacy.
  • Touch Clear browsing data.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Safari (Apple iOS)

Note:
The following steps apply to the newest version of Mobile Safari for iOS. If you need instructions for older versions, you might find them in Apple Support's Safari web settings on
your iPhone, iPad, or iPod touch
.

  • Open your Settings app.
  • Tap Safari.
  • Tap Clear History and Website Data and confirm.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Chrome for iOS

  • Touch Chrome menu > Settings.
  • Touch Privacy.
  • Choose the data type you want to clear.
  • Touch Clear.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Desktop browsers

Chrome

  • In the browser bar, enter:
      chrome://settings/clearBrowserData
  • Select the following:
    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files

    From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  • Click Clear browsing data.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Firefox

  • From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  • From the Time range to clear:drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  • Click Clear Now.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Internet Explorer 9 and higher

  • Select Tools (via the Gear Icon) > Safety
    > Delete browsing history....

    If the menu bar is hidden, press Alt to make it visible.

  • Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  • Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Opera

  • From the Opera menu, select Settings, and then Delete Private Data....
  • In the dialog box that opens, select the items you want to clear, and then click Delete.
  • Exit/quit all browser windows and re-open the browser.

Back to top

Safari

Safari 8

  • From the Safari menu, select Clear History and Website Data....
  • Select the desired time range, and then click Clear History.
  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below

  • From the Safari menu, select Reset Safari....
  • Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.